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DELIVERY

 

Despatch & Manufacturing Leadtimes

In most cases, all of our products are held in stock or manufactured at our premises in the UK.

Print Only Orders

We hold most prints and posters in stock, and despatch all orders received before 2pm on the day of receipt (Monday to Friday only).  Occassionally a print you have ordered may be out of stock and despatch of your order may be defered.

Framed Pictures and Photo Frame Orders

Our collection of framed pictures are manufactured to order at our premises in Essex, and are despatched within 5 working days of the order being placed.  Very occassionally a frame you have requested may be out of stock and delivery may have to be defered.

We only ship Framed Picture and Photo Frame orders to UK Mainland destinations.

Other Finished Product

A very small selection of our products are manufactured outside the UK. We try and stock most of these products and will despatch within 2 working days of receipt of your order.  Occassionally we run short of stock and are unable to despatch your order and it may take several weeks to restock your item.

We only ship Other Finished Product orders to UK Mainland destinations.

Out of Stock Items

In the event that any items ordered are out of stock we will contact you within 1 working day of receipt of your order being placed with an expected delivery date.  If a shortfall occurs in an order for multiple items we may defer despatch of the order until complete.

 

Shipping Charges

Delivery to UK Mainland (incl Scottish Highlands) £4.95

Offshore Scottish Islands £22.85

Northern Ireland £18.00

Eire £24.95

Delivery to Europe (Zone 1) £19.95 - Print Orders Only

Delivery to Europe (Zone 2) £29.95 - Print Orders Only

Note: There may be a variation to the above shipping charges for Trade only customers

 

Delivery Leadtimes

All of our items are despatched using a courier service and leadtimes vary according to destination.

Delivery to UK Mainland - Next Day (Monday to Friday only)

Delivery to rest of UK including Scottish Highlands & Northern Ireland - 1 to 2 working days

Delivery to Europe (Zone 1) - 3 to 4 working days

Delivery to Europe (Zone 2) - 3 to 4 working days

 

Delivery Procedures

All of our items are despatched using a courier service and you will be expected to sign for the delivery.  If possible please supply an address where you know someone will be available to sign for the parcel.  In the event that no one is available to take receipt, the courier will leave a calling card with contact details for the local depot.  It is important that you contact the depot immediately to re-arrange your delivery.  Failure to do so within 4 days will result in your parcel being returned to us and a further charge will be made to re-despatch your order.

 

Returns

If you are unhappy with your purchase please contact our office within 14 days before returning any items.

 

Damages

On rare occassions an item may get damaged in transit.  In this unlikely event, please contact our office within 3 days to arrange replacement items.

Note:  We may ask for photographic evidence to be emailed to us to verify the extent of the damage before sending any replacement items.  This is required for insurance purposes.